OLYMPIA, WA - In 2019, investor-owned energy companies received more complaints than any other regulated industry, followed by landline telephone companies, according to the Washington Utilities and Transportation Commission.
Consumers filed 396 complaints against regulated electric and natural gas companies, which led to approximately $23,500 in bill credits or refunds. The most common complaints involved disputed bills, disconnections, customer service, and deposit concerns.
Of the 294 complaints against telephone companies, customers received more than $39,000 in bill credits or refunds. The most common complaints involved disputed bills, quality of service, customer service, and disconnections.
Regulated water companies, solid waste companies, and moving companies accounted for 204 complaints in 2019. Customers of these companies received over $10,000 in refunds or credits.
In addition to resolving complaints, the UTC’s Consumer Protection Help Line received more than 5,800 phone calls, letters, and emails from the public. Staff helped consumers find utility assistance, provided information on consumer rights, and assisted consumers in locating permitted residential moving and passenger transportation companies.